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Knowledge Base

Our resource for tech support and community based support from businesses currently using OrdrSlip. Learn about best practices to keep everything running smooth.

How to Resources

Want to know how to do something? We have you covered! We have created tons of articles for you to know everything about your Ordrslip app and kiosk.

Featured Articles

Postmates

NOW DELIVERING WITH Delivery as a Service Grow Your Delivery Fleet in Minutes The Postmates integration allows you to access a fleet of drivers so you can reach even more customers. Access a Driver at…

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Deliver with Postmates

First Steps To access all of the new features added to your Admin Dashboard, simply navigate to admin.ordrslip.com and login to your account. If you aren’t seeing the changes, refresh the browser. Postmates Workflow Adding…

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How to Use the High Volume Workflow

Our Order Fulfillment Kiosk has received a lot of new updates to help make fulfilling your orders easier than ever. Along with a new look, the Order Fulfillment Kiosk has a new workflow so you…

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High Volume Workflow

Ordrslip Fulfillment Kiosk High Volume Workflow Now it’s easy to see your order’s progress every step of the way with the newest features in the Ordrslip Fulfillment Kiosk. Track Progress See the Order’s Progress Every…

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Frequently Asked Questions

 If you are experiencing issues outside of what is documented below, please reach out to support@ordrslip.com, or call 877.353.8093 during normal business hours.

I forgot my 6-digit identification number?

Contact Customer Success (support@ordrslip.com) and we'll get that to you ASAP.

I want to change the menu in the app, how do I add or change an item or category?

Easy-peasy. Use your Square/Clover/Aloha account to make menu changes. Your app will update automatically.

My "time-to-serve" metric shows a really long wait. Is that true?

Probably not. Make sure your staff remember to use the "Complete Order" button in the Admin Kiosk.

I've noticed something isn't working properly, who do I talk to?

Customer Success (support@ordrslip.com) has your back. We'll document and track it to make sure it gets resolved.

My power went out, my printer's not printing receipts – what do I do?

Follow the Quickstart Guide to retrieve your printer's IP address and re-enter it into the Admin Kiosk settings.

My printer's not printing receipts after I configured it. What gives?

Your kiosk may be on a different network than your Powerline setup. Ensure that they're both connected to the same router.

Your tablet or PC may be asleep. Check your settings to ensure it's configured not to fall to sleep automatically.

My Admin Kiosk is behaving oddly on an older tablet or PC – any tips for getting it to run smoothly?

The technology we use is pretty advanced. Try running your Admin Kiosk on a newer generation tablet or PC and see if that resolves your issue.

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