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Knowledge Base

Our resource for tech support and community based support from businesses currently using OrdrSlip. Learn about best practices to keep everything running smooth.

How to Resources

Want to know how to do something? We have you covered! We have created tons of articles for you to know everything about your Ordrslip app and kiosk.

Featured Articles

High Volume Workflow

Ordrslip Fulfillment Kiosk High Volume Workflow Now it’s easy to see your order’s progress every step of the way with the newest features in the Ordrslip Fulfillment Kiosk. Track Progress See the Order’s Progress Every…

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In-House Fulfillments

In-House Fulfillments Pickup & Delivery Easily manage your restaurant’s take-out options by using the in-house fulfillment integrations now available in the admin dashboard.  Pickup Integration Enable Pickup in a Breeze Check it out! With the…

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How to Setup Fulfillments

How to Setup Fulfillments Setting up your pickup and in-house delivery integrations is now easier than ever. The time is here- we have just released our newest version of in-house fulfillment software within our Admin…

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Fulfillment Area Set-Up

At Ordrslip, we know that after your app is up and running, you’re going to need a well-structured system to receive and manage your orders. This video is going to help walk through your kiosk…

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Frequently Asked Questions

 If you are experiencing issues outside of what is documented below, please reach out to support@ordrslip.com, or call 877.353.8093 during normal business hours.

I forgot my 6-digit identification number?

Contact Customer Success (support@ordrslip.com) and we'll get that to you ASAP.

I want to change the menu in the app, how do I add or change an item or category?

Easy-peasy. Use your Square/Clover/Aloha account to make menu changes. Your app will update automatically.

My "time-to-serve" metric shows a really long wait. Is that true?

Probably not. Make sure your staff remember to use the "Complete Order" button in the Admin Kiosk.

I've noticed something isn't working properly, who do I talk to?

Customer Success (support@ordrslip.com) has your back. We'll document and track it to make sure it gets resolved.

My power went out, my printer's not printing receipts – what do I do?

Follow the Quickstart Guide to retrieve your printer's IP address and re-enter it into the Admin Kiosk settings.

My printer's not printing receipts after I configured it. What gives?

Your kiosk may be on a different network than your Powerline setup. Ensure that they're both connected to the same router.

Your tablet or PC may be asleep. Check your settings to ensure it's configured not to fall to sleep automatically.

My Admin Kiosk is behaving oddly on an older tablet or PC – any tips for getting it to run smoothly?

The technology we use is pretty advanced. Try running your Admin Kiosk on a newer generation tablet or PC and see if that resolves your issue.

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