Frequently Asked Questions
If you are experiencing issues outside of what is documented below, please reach out to firstname.lastname@example.org, or call 877.353.8093 during normal business hours.
I forgot my 6-digit identification number?
Contact Customer Success (email@example.com) and we'll get that to you ASAP.
I want to change the menu in the app, how do I add or change an item or category?
Easy-peasy. Use your Square/Clover/Aloha account to make menu changes. Your app will update automatically.
My "time-to-serve" metric shows a really long wait. Is that true?
Probably not. Make sure your staff remember to use the "Complete Order" button in the Admin Kiosk.
My power went out, my printer's not printing receipts – what do I do?
Follow the Quickstart Guide to retrieve your printer's IP address and re-enter it into the Admin Kiosk settings.
My printer's not printing receipts after I configured it. What gives?
Your kiosk may be on a different network than your Powerline setup. Ensure that they're both connected to the same router.
Your tablet or PC may be asleep. Check your settings to ensure it's configured not to fall to sleep automatically.
My Admin Kiosk is behaving oddly on an older tablet or PC – any tips for getting it to run smoothly?
The technology we use is pretty advanced. Try running your Admin Kiosk on a newer generation tablet or PC and see if that resolves your issue.